9th International Conference on ICT for Sustainable Development

Authors - Anjana Ajith, Kevin C Varghese
Abstract - The purpose of this study is to investigate how users in the banking and financial services industry see Voice Artificial Intelligence (Voice AI). The study investigates user views on Voice AI's usability, security, accessibility, and convenience of use for managing finances by utilizing survey data. The analysis also looks into how much users trust Voice AI for banking functions. The study intends to determine factors impacting user adoption of Voice AI in banking by comprehending these user perspectives. By addressing user issues and encouraging broader adoption, this knowledge can enable banks to create user-centric voice banking services that will influence the direction of financial management using speech artificial intelligence (AI).